INSIGHTS

Businesses spend substantial resources on growth in sales. Online marketing efforts allow sales to customers and clients a business many only have contact with via email, and these days it is not unusual to develop new customers entirely via email engagement without “meeting” the customer by telephone or in person. Most of these electronic engagements make efficient use of everyone’s time and work out fine. But don’t let the allure of opportunistic growth override appropriate client vetting and risk management. What do you need to know to minimize

Company leaders should welcome, not fear, the whistleblower. In the 19th century, when a law enforcement officer wanted to alert the public to imminent danger — a fire, a runaway horse, a pickpocket running through the crowd — he blew his whistle. Today’s “whistleblower” is an insider or former insider who reports misconduct that has been enabled or ignored by those entrusted to prevent it. Calling attention to conduct that is perceived to be tolerated, even if the actions are inappropriate, may be treated as disruptive or even