INSIGHTS

Business insurance may cover losses companies experience due to the virus, but only if owners are smart about how they file claims. As business owners react day to day to the complex and unprecedented impact of COVID- 19 on the marketplace, supply chain and labor force — an impact that is very much still unfolding — they are juggling concern for their employees and customers in the short term with longer term worries about what all this is going to mean for the future of their business. Even

In my experience, insurance isn’t the first thing most people think about when they wake up in the morning. Whether something will be covered isn’t even a thought until a person has a claim against them or they experience a loss and are seeking reimbursement for damages. The “general liability insurance policies” through which most businesses protect themselves will include an exclusion from coverage for “intentional acts.” After all, insurance companies cannot be expected to insure a business for the intentional consequences of that business’ conduct. An intentional

In a perfect world, you pay for insurance, something bad happens, you file a claim, the insurance company pays for it, the end. Unfortunately, that outcome is too often the exception rather than the rule. Claims are time sensitive. When a policyholder is sued or experiences a loss and files a claim, they hope and need to receive a prompt and clear response from the insurer. But there is no hard and fast rule as to what constitutes a “reasonable” response time. Indeed, the initial response may be